Refund Policy

Orford Music Ticket Office

Please help us to keep you safe. Do not attend a concert if you have any symptoms of COVID-19 or if you have been in contact with anyone who has tested positive for the virus. Please contact the ticket office for a refund (some fees may apply). For more information, visit the website of Quebec’s public health service. If the concert is cancelled by Orford Music due to pandemic concerns, all ticket holders will be offered a refund. In some cases, ticket holders may choose to keep their tickets for a performance at a future date, or to convert their ticket purchase into a tax-deductible donation to Orford Music’s scholarship fund.  Please ask for details.

Customers are responsible for reviewing the date and the name of the concert before making a purchase. Latecomers are not eligible for ticket exchanges or refunds. All sales are final; no refunds, exchanges or cancellations accepted. In the event that Orford Music cancels a concert, tickets may be refunded or exchanged for tickets of equal or lesser value. People with reduced mobility who wish to reserve a place for a wheelchair must mention this at the time of ticket purchase.

Prices are subject to applicable taxes.

Ticket Office Fees

In person: $3 per ticket
By mail: $5 per mailing
No fees for tickets purchased online or by phone.

Orford Music now offers electronic tickets! Show your e-ticket on your smart phone—it’s easy, safe and ecological. E-tickets help protect our customers, volunteers and employees by reducing the risk of COVID-19 transmission. When possible, please purchase e-tickets!

Prices listed exclude taxes. Customers are responsible for reviewing the date and title of their concert before making a purchase. All sales are final: tickets will be exchanged or refunded only in the event that a concert is cancelled by Orford Music. Box office fees are non-refundable.